Shipping & Delivery
Processing Time
After the order has been paid, the warehouse needs 1-5 working days to process your order (except Pre-order). You will receive a notification once your order has been shipped.
Shipping Fee
| Method | Costs（USD) |
| Standard Shipping | US$12.99 |
| ($0.00 - $128.99) | |
| Free VIP Shipping | US$0.00 |
| (For orders $129 and up) | |
| Express Shipping | US$24.99 |
| (Do not use PO box address) |
Shipping Time
| Country | Standard Shipping Time&Free VIP Shipping(workdays) | Express Shipping Time(workdays) |
| United States | 7 - 12 | 5 - 8 |
| United Kingdom | 8 - 10 | 3 - 5 |
| Mexico | 10 - 20 | |
| Germany | 10 - 12 | 4 - 6 |
| France | 10 - 12 | 4 - 6 |
| Canada | 7 - 10 | |
| Italy | 10 - 12 | 6 - 8 |
| Netherlands | 6 - 9 | |
| the United Arab Emirates | 15 | |
| Switzerland | 8 - 10 | |
| Australia | 7 - 15 | |
| Spain | 8 - 10 | |
| Saudi Arabia | 15 | |
| Note: | ||
| Shipping to Remote Area will take 20–30 business days. | ||
Once your order has been filled, you will receive a Shipping Notification email. Your tracking number is included and you can see what carrier will deliver your order. You can also go to your account page to check the order status.
NOTE:
- Transit times do not include weekends and holidays.Delivery Time=Processing Time+Shipping Time
- If you fail to see delivery info when you click on your order-tracking link, don't worry! Occasionally, there may be a 24-hour delay in viewing tracking progress from the point of our transmission to the shipper's first scan at one of their destination points.
*The shipping time is estimated and commences from the date of shipping, rather than the date of placing your order. It may take longer than the expected date due to an invalid address, the customs clearance procedures or other causes.
We currently do not ship to every country across the world. If you can't find your country, kindly Contact Us and we'll do our best to get you covered.
Order Address Error
Please contact customer service immediately to change your address before shipment. Once the items are shipped, the address cannot be changed.
Order Cancellations
Order Cancellation
Your order will be fully refunded if it’s canceled within 24 hours of purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For orders canceled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied. We will NOT accept order cancellation requests if the order shave already been shipped.
Additional Information
- All delivery times are estimates and Jonvidesign is not responsible for delays due to unpredictable factors (weather, delivery carrier factors, customer information error, holiday-related delays) or any other unforeseen factors.
- All Duties And Taxes Already Included - No Hidden Fees.If the tax duties are incurred, you can contact us to solve it.
If there is any shipping issue with your package, you can contact us at service@jonvidesign.com after your order was placed.